Shipping and return policies
Online purchase – Delivery
- At this time we only ship to Canadian and US addresses.
- Free shipping is automatically applied to every $100+ orders (before taxes, after discount).
- At checkout, you can select regular shipping or Canada Post Expedited Parcel. Regular shipping fees are calculated at checkout, depending on the size of the package and the shipping destination. We offer a flat shipping rate for remote areas. Canada Post Expedited Parcel shipping fees are also calculated at checkout, depending on the size of the package and the shipping destination.
- Our team usually requires 1 to 5 business days to prepare your online order. Please note that during sales or promotions, processing time may be longer than expected. You should receive your order within 3-10 business day(s) after shipping confirmation depending on the delivery method chosen at checkout.
- In case of loss, delivery errors or damaged parcels: FLÂNEUSE INC. is not responsible. It is the consumer’s responsibility to verify the delivery information before finalizing the order.
In case there is an error in your order, please contact us immediately at firstname.lastname@example.org, we will be happy to help.
Eligibility of online returns
In the event of an error on our part or a manufacturing defect, we will assume the transport costs for returning the article, as well as its replacement, as required.
Store Return Eligibility
The product must be intact, in its original packaging and accompanied by the sales receipt to be eligible for a refund or an exchange within 15 days, with the exception of clearance items. To ensure the validity of your return, please contact a branch manager.